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FAQ - BRICKBOX Club

Common questions and answers

How do I login to my account?

LOGIN HERE!


What is BRICKBOX?

BRICKBOX is a monthly subscription service, just like a magazine. Once you sign up, each month you will receive a Mystery Box filled with awesome BRICK contents! Our focus is on Authentic Building Toys. BRICK Sets, Minifigures and other BRICK-related products, Let the games begin!


What’s inside the box?

It will always be a surprise, what you can count on is a Licensed BRICK set and at least one Minifigure in every box. Other items you will find are custom tiles, custom accessories, books, stickers, surprise bags, toys and other cool items we source specifically for you. We can't reveal everything or it won't be a surprise! There will always be higher value in the box than what you pay monthly, and some of the things you’ll find can’t be found anywhere else, so don’t miss out!


BRICKBOX, BRICKBOX mini or BRICKBOX loot?


BRICKBOX Classic is our Premium Package. Each box will include a licensed BRICK set and at least one Minifigure. With a varying mix of accessories, blind bags, mixels, custom items, flashlights, and the list goes on...!


BRICKBOX mini contents are exciting and unexpected. One month it could be a BRICK set, accessories and stickers OR a set of Unique Minifigures! Zombie pack? Super Heroes? Who knows!


BRICKBOX loot was designed for the Minifig collector, each month you will receive a Minifigure and accessories. Whether they are custom designs or rarities, this package will impress anyone who appreciates great designs and, of course, Minifigs!


What age group is this for?

Any BRICK fan will be excited to receive this monthly surprise, if it's Custom Minifigures you are looking for, accessories or a new build set. We have you covered. 6+ recommended.


How do I sign up?

Signing up is easy and only takes a moment. Join here today!


How much does it cost?

BRICKBOX brings the coolest BRICK-related products to your doorstep, prices range from $13.99 USD to $29.99 USD + Shipping for month to month Subscriptions Choose your package!


What currency will I be billed in?

All billing is processed in US Dollars.


How does billing work?

Signing up for BRICKBOX means opting into a subscription that reoccurs every month. We process payments on the 1st of the month, in advance of your next shipment.


When do I need to sign up to get this month’s box?

We generally close the month by the 21st. All orders processed ten days before the end of each month.


When does BRICKBOX ship?

We ship all of our boxes on the same day. All boxes ship 10 days prior to the end of each month. You will receive a tracking notice when your box ships.


How much does shipping cost?

North American shipping starts at $5.99 USD to $9.99 USD, International shipments start at $8.75 USD to 26.99 USD.


What are your shipping limitations?

BRICKBOX ships Worldwide.


When should I expect my box?

Your BRICKBOX will arrive before the end of each month. We ship 10 days before the end of each month.


Which carrier ships your boxes?

Boxes are shipped via United States Postal Service (USPS) Priority Mail, UPS and Canada Post Depending on your location.


How do I update my account information?

Login using your email address and password, once inside, you can edit any of your account settings. If you have any questions or run into any problems, please contact our support team by email: [email protected]


How do I cancel my account?

If you’re not completely satisfied with BRICKBOX, you can unsubscribe at any time. In order to cancel before you are re-billed, you need to log into your account and cancel prior to the re-billing date (1st of the month). Remember! We may ask you to confirm your cancellation request—please be sure you confirm!


Can I put my subscription on hold?

You can skip a shipment but you cannot put it on hold. To skip a shipment, log into your account, choose "edit subscription". Then click skip shipment.


How do I receive a refund?

If you would like to receive a refund, you must request it prior to the start of order processing. Refunds are unavailable for boxes that have already been processed or shipped.


Have more questions? Get in touch!


[email protected]


BRICKBOX is not associated with The LEGO Group. LEGO® is a registered trademark of the LEGO Group of companies which does not sponsor, support, authorize or endorse this website.